Last updated: April 2026
Our audits are bespoke digital products — each one is researched, written, and delivered specifically for you. Because of this, our refund policy distinguishes between pre-delivery and post-delivery requests. We aim to be fair, transparent, and human about this.
If you request a refund before we have sent your audit report, you will receive a full refund with no questions asked. Contact us at pinpoint.audits@gmail.com with your payment reference and we will process it within 2 business days.
Once the audit report has been delivered to your email address, we are unable to issue a refund. The report represents a completed bespoke service. If you are unsatisfied with the quality, please contact us and we will do our best to address your concerns or provide additional value.
We guarantee delivery within 48 hours of payment confirmation. If your audit is not delivered within 72 hours, you are entitled to a full refund regardless of whether the report is subsequently delivered. Contact us with your payment reference to claim this.
Delivery is considered complete when the audit report email is sent to the email address you provided during Stripe checkout. If the email bounces or is filtered to spam, this does not constitute non-delivery on our part — please check your spam folder and whitelist pinpoint.audits@gmail.com.
If you provided an incorrect email address at checkout, contact us immediately and we will resend to the correct address.
If you are unsatisfied with your audit for any reason, please contact us before initiating a chargeback or dispute with your bank or Stripe. We are committed to resolving issues directly and fairly. Chargebacks initiated without prior contact may result in the loss of your right to future services.
Email pinpoint.audits@gmail.com with:
We will respond within 1 business day and process approved refunds within 2 business days. Refunds are returned to the original payment method and may take 5–10 business days to appear depending on your bank.
If you are a consumer based in the European Union, you may have additional rights under the EU Consumer Rights Directive, including a 14-day right of withdrawal for digital services. However, by completing your purchase and receiving the audit report, you expressly consent to the immediate performance of the service and acknowledge that the right of withdrawal is lost upon delivery of the completed report.
This is in accordance with Article 16(a) of Directive 2011/83/EU on consumer rights.
Questions? Email pinpoint.audits@gmail.com — we're a real person and we respond fast.